Returns & Refunds

CANCELLATION AND RETURNS POLICY

8.1. If you wish to cancel your order:

8.1.1. you can notify us by email to sales@totallockout.com before we have dispatched the goods to you; or

8.1.2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 8.2 below.

8.2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt. A handling charge of 12.5% of the invoiced value will be applied. The costs of returning goods to us shall be borne by you.

8.3. If the goods are being returned due to fault or damage, the cost of return will be borne by Total Lockout.

8.4. Upon receipt of the goods we will give you a refund of the amount paid or an exchange credit as required.

8.5. The rights to return the goods to us as referred to in clause 8.2 will not apply in the following circumstances:

8.5.1. In the event that the product has been used.

8.5.2. In the event that goods are bespoke, made to order.

8.6. The provisions of this clause 8.0 do not affect your statutory rights.

The above information is an excerpt from our Terms and Conditions.